Purpose
Define the different session formats available and the procedures for scheduling them.
Session Types
1. One-on-One Sessions
- Duration: 30 or 60 minutes
- Format: Video call (camera optional) with screen sharing
- Use case: Personalised guidance, homework help, career advice, application reviews
- Frequency: Recommended weekly or bi-weekly
2. Group Mentoring Sessions
- Duration: 45-90 minutes
- Participants: 1 mentor + 3-8 students
- Format: Video call with moderated discussion
- Use case: Topic-based workshops, peer learning, panel discussions
- Frequency: Monthly or as scheduled by mentor
3. Micro-Mentoring
- Duration: 10-15 minutes
- Format: Quick video call or text-based exchange
- Use case: Quick questions, brief check-ins, specific advice on a narrow topic
- Frequency: On-demand, subject to mentor availability
Scheduling Procedure
- Student selects session type and preferred time from mentor's available slots
- Student adds session topic/agenda (required for 1-on-1 and group; optional for micro)
- Mentor receives notification and confirms within 24 hours
- Both parties receive calendar invite and reminders (24 hours, 1 hour, 15 minutes before)
- Reminders sent via in-app notification, email, and WhatsApp (if enabled)
Cancellation & Rescheduling
- Free cancellation up to 4 hours before session
- Late cancellations (under 4 hours) are recorded and tracked
- 3 late cancellations in 30 days triggers a review by country admin
- No-shows are flagged and both parties are contacted for follow-up
Low-Bandwidth Fallback
If video quality drops below threshold during a session, the system automatically suggests switching to audio-only or rescheduling. Session content and notes are always available in text form post-session.