Purpose
Document the end-to-end mentor application, verification, and activation process.
Application Flow
- Sign Up — Mentor provides name, email, phone, password, and selects "Mentor" role.
- Profile Setup — Professional bio, areas of expertise (up to 5), educational background, current occupation, years of experience, languages spoken, and time zone.
- Availability Configuration — Weekly schedule with available time slots. Minimum commitment: 2 hours per month.
- Motivation Statement — Short text explaining why they want to mentor (used in profile and for vetting).
Verification Process
- Identity Verification — Upload of government-issued ID (passport, national ID, or driver's licence). Verified by country admin within 48 hours.
- Background Check — Platform initiates background check through approved provider. Covers criminal records and safeguarding databases.
- Reference Check — Mentor provides 1-2 professional references. Country admin contacts references via email.
- Profile Review — Country admin reviews complete application for quality, accuracy, and appropriateness.
- Approval / Rejection — Mentor receives notification of outcome. Rejected applicants receive feedback and may reapply after 90 days.
Activation
- Approved mentors receive welcome kit (guidelines, code of conduct, platform tutorial)
- Mandatory completion of online safeguarding training module (30 minutes)
- Profile goes live and becomes visible to students in the matching engine
- First 30 days include buddy pairing with an experienced mentor
Ongoing Requirements
- Annual renewal of background check
- Minimum 2 hours of mentoring per month to maintain active status
- Completion of annual refresher training