Standard Operating Procedures

Platform Overview

High-level documentation of the eStudent 360 platform, its mission, architecture, and core concepts.

• Platform Mission & Vision
• Platform Architecture Overview
• Key Metrics & KPIs

User Roles & Onboarding

SOPs covering all user types (students, mentors, guardians, admins), registration flows, and verification processes.

• User Roles & Permissions
• Student Registration & Onboarding
• Mentor Registration & Verification

Mentorship & Sessions

Procedures for matching, scheduling, conducting, and reviewing mentorship sessions.

• Smart Matching Process
• Session Types & Scheduling
• Session Conduct & Follow-Up

Career Pathways & Content

SOPs for managing structured educational guides, learning paths, and curriculum-aligned content.

• Career Pathways Management
• Content Localisation & Translation

Safety & Moderation

Procedures for safeguarding, content moderation, incident response, and guardian oversight.

• Safeguarding Policy & Procedures
• Content Moderation & Flagging
• Incident Response Procedure

Technical Infrastructure

Technical operations including low-bandwidth optimisation, deployments, integrations, and system monitoring.

• Low-Bandwidth Optimisation
• Deployment & Release Process
• Integrations & Third-Party Services

Administration & Operations

Day-to-day operational procedures for platform administrators, country admins, and institutional managers.

• Country Admin Operations
• Institutional Partnership Management
• Data Privacy & Compliance